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Transforming the Culture of Debt CollectionSince the beginning of civilization, the collection of debts has been an adversarial relationship. Collectors demand payment. Debtors often respond with hostility. And, in fact, debt collection businesses have gotten a deplorable reputation, often deserved, for the abuse of debtors. But it doesn’t have to be that way...
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Nice People Collect More: The Essence of How We Do BusinessInstead of constantly dunning debtors, Access works with them, essentially helping them find a way to pay. We build a rapport with debtors not found anywhere else in our industry. Instead of avoiding us and fighting with us, debtors often want to work with us to resolve their situation...
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More Tools to Accelerate the Collection ProcessAccess Receivables was the first collection agency to launch a completely separate website for debtors to pay their bills and communicate with us about their bills - 2mybill.com. Many debtors prefer resolving their account online instantly without the embarrassment...
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Why We Succeed for Our ClientsAccess Receivables focuses on specific areas of business where we have a high level of expertise and an outstanding record of collection success. We hire smart people with outgoing, positive personalities who cultivate an environment of support and trust with their debtor customers...
RECENT ACCESS RECEIVABLES ARTICLES:
Nice Guy Debt Collection Becomes Broad Theme for the Week
Source, InsideArm.com Source, Huffington Post A lot of debt collection agencies use a softer, consultative approach to recovery, often to great success. That strategy was on display in the media this week as several large ARM firms were highlighted for their nice but productive collection techniques. Monday, insideARM published an interview with Access Receivables President [...]
Read MoreDebt Collection Agency Defies Media Stereotypes, Proves Nice People Collect More
Article written by Michael Klozotsky, Chief Content Officer at insideARM.com. In the fourth quarter of 2011, Access Receivables, a Baltimore-based debt collection agency, implemented a new debt recovery strategy under the slogan “Nice People Collect More.” Last week, the company released the findings from its first five months of operating under the process, measured [...]
Read MoreAccess Receivables to Enhance Debt Collection & Recovery with SunGard’s Predictive Metrics for Statistical Scoring
Towson, MD (PRWEB) March 21, 2012 Access Receivables, an accounts receivable collection agency focused on first and third party collections for educational, insurance, telecom and commercial debt, has selected SunGard’s AvantGard Predictive Metrics for statistical scoring. The solution will help Access Receivables efficiently prioritize bad debt collections in order to help achieve higher rates of [...]
Read MoreSetting Collection Goals and Achieving Them
By: Tom Gillespie – President, Access Receivables Have you given any thought to setting realistic goals for your collection agency? Only about ten percent of the creditors I have worked with over the years, set agency goals. I have worked with hundreds of creditors large and small over 30 years. Sometimes, a client wants a [...]
Read MoreAccess Receivables Named to DiversityBusiness.com’s Top 50 Women Owned Businesses in Maryland and Top 100 Diversity Owned Businesses in Maryland for 2012
Distinguishing themselves as one of Maryland’s Top Entrepreneur’s, Access Receivables has been acknowledged by DiversityBusiness.com for its overall leadership and economic achievements. The award, known as the Div500, represents a listing of the nation’s most successful privately-held companies. 2012 marks DiversityBusiness.com’s 12th annual listing of Maryland’s top diversity business leaders. Chosen organizations exhibit the strength [...]
Read MoreHave you considered online chat for collections?
Access recently introduced on-line chat as an alternative method of communication for delinquent customers. The results have been immediate and impressive. When a customer goes to our bill payment site at www.2mybill.com, they are faced with a choice of either connecting via live chat session or connecting to our virtual collector. We thought that the [...]
Read MoreSmall Business Collection Trends
There are roughly 5.8 million small businesses in operation today – two-thirds of whichgenerate less than $500,000 in annual revenue. These enterprises make up over 95 percent of businesses in the United States and one-fifth of total revenues. Many of these businesses are the ones feeling the most pain in our current economic downturn. For example, [...]
Read MoreWhyCreditMatters.net – Helping debtors understand the consequences of non-payment.
Many of today’s debtors became adults in an environment of easy credit and no consequences. Often, they simply don’t understand the ramifications of bad debt and lack of credit. To help remedy this situation, we launched WhyCreditMatters.net. It does not collect bills, but an educational website where debtors are referred as part of our collection [...]
Read MoreWhat I am thankful for.
So many people are down and out at the moment. I have stopped listening to the radio on my way to work (I am a CNBC junkie) because everywhere you look, the news is depressing. Add to that an upcoming Presidential election, and other horrible news events that can make even the most positive person [...]
Read MoreDesign a win-win collection program.
My involvement in the debt collection industry spans over 30 years. In that time, I have watched the collection industry change in many ways. One of the things I have seen change over time is the concept of working every account to return the best percentage without complaints. Now, don’t get me wrong, I believe [...]
Read MoreRecent Testimonials:
CFO
Your Supervisor took charge of the situation, went the extra mile and ensured that my issue was resolved. she was kind, respectful and ...
I wanted to thank you for your professionl manner in handling my account. When I spoke to you earlier about my account, I really wanted to ...
