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Transforming the Culture of Debt CollectionSince the beginning of civilization, the collection of debts has been an adversarial relationship. Collectors demand payment. Debtors often respond with hostility. And, in fact, debt collection businesses have gotten a deplorable reputation, often deserved, for the abuse of debtors. But it doesn’t have to be that way...
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Nice People Collect More: The Essence of How We Do BusinessInstead of constantly dunning debtors, Access works with them, essentially helping them find a way to pay. We build a rapport with debtors not found anywhere else in our industry. Instead of avoiding us and fighting with us, debtors often want to work with us to resolve their situation...
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More Tools to Accelerate the Collection ProcessAccess Receivables was the first collection agency to launch a completely separate website for debtors to pay their bills and communicate with us about their bills - 2mybill.com. Many debtors prefer resolving their account online instantly without the embarrassment...
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Why We Succeed for Our ClientsAccess Receivables focuses on specific areas of business where we have a high level of expertise and an outstanding record of collection success. We hire smart people with outgoing, positive personalities who cultivate an environment of support and trust with their debtor customers...
RECENT ACCESS RECEIVABLES ARTICLES:
Small Business Collection Trends
There are roughly 5.8 million small businesses in operation today – two-thirds of whichgenerate less than $500,000 in annual revenue. These enterprises make up over 95 percent of businesses in the United States and one-fifth of total revenues. Many of these businesses are the ones feeling the most pain in our current economic downturn. For example, [...]
Read MoreWhyCreditMatters.net – Helping debtors understand the consequences of non-payment.
Many of today’s debtors became adults in an environment of easy credit and no consequences. Often, they simply don’t understand the ramifications of bad debt and lack of credit. To help remedy this situation, we launched WhyCreditMatters.net. It does not collect bills, but an educational website where debtors are referred as part of our collection [...]
Read MoreWhat I am thankful for.
So many people are down and out at the moment. I have stopped listening to the radio on my way to work (I am a CNBC junkie) because everywhere you look, the news is depressing. Add to that an upcoming Presidential election, and other horrible news events that can make even the most positive person [...]
Read MoreDesign a win-win collection program.
My involvement in the debt collection industry spans over 30 years. In that time, I have watched the collection industry change in many ways. One of the things I have seen change over time is the concept of working every account to return the best percentage without complaints. Now, don’t get me wrong, I believe [...]
Read MoreDo you know your credit score? Do you care? You should.
It’s amazing but most people don’t know their credit score and most people don’t want to know. If you don’t believe me, just ask 10 random people when was the last time they pulled their credit report and their credit score. I guess most people think it’s kind of like cholesterol. They don’t want to [...]
Read MoreRecent Testimonials:
Telecom Company
Access provides excellent service. I would recommend them to anyone that has collection needs....
Business Operations Manager
whycreditmatters.net is an awesome website. It's a sign of the how much this is needed in these days of financial crisis and economic ...
