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Transforming the Culture of Debt CollectionSince the beginning of civilization, the collection of debts has been an adversarial relationship. Collectors demand payment. Debtors often respond with hostility. And, in fact, debt collection businesses have gotten a deplorable reputation, often deserved, for the abuse of debtors. But it doesn’t have to be that way...
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Nice People Collect More: The Essence of How We Do BusinessInstead of constantly dunning debtors, Access works with them, essentially helping them find a way to pay. We build a rapport with debtors not found anywhere else in our industry. Instead of avoiding us and fighting with us, debtors often want to work with us to resolve their situation...
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More Tools to Accelerate the Collection ProcessAccess Receivables was the first collection agency to launch a completely separate website for debtors to pay their bills and communicate with us about their bills - 2mybill.com. Many debtors prefer resolving their account online instantly without the embarrassment...
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Why We Succeed for Our ClientsAccess Receivables focuses on specific areas of business where we have a high level of expertise and an outstanding record of collection success. We hire smart people with outgoing, positive personalities who cultivate an environment of support and trust with their debtor customers...
RECENT ACCESS RECEIVABLES ARTICLES:
From Y2K to AI – What changed over 18 Years in the debt collection business
Recently, our company celebrated our 18th year in business. As a result, I received over 50 congratulatory notes from various clients and colleagues. At first, I gave it little attention because in my business, it’s one day at a time and you are only as good as yesterday’s results. My wife and I have owned […]
Read MoreAccess Receivables Receives SSAE Certification
We are please to announce that Access recently received an SSAE SOC II Type I certification Tom Gillespie, President of Access Receivables Management announced today that it has completed its SSAE SOC II certification. An SSAE SOC II Type I report describes our internal controls at a specific point in time (e.g. June 30, 2015). […]
Read MoreNice People Collect More Approach featured in ACA Article
Tom Gillespie, our President was interviewed for this feature story in Collector Magazine this month (June 2015). http://www.digital-collector.com/collectormagazine/201506/?pg=29&pm=2&u1=friend
Read MoreGet a Great Start on your 2015 Goals and Recoveries
Question? What is your current 12 month rolling recovery rate with your collection agencies and could it be better in 2015. Good News! You can increase your results substantially in 2015 by making tough decisions in November. During this busy holiday time, many companies delay placing accounts with agencies until the first of the year. […]
Read MoreThe collection process doesn”t stop with your placement
Do you have a good procedure in place for reporting payments and providing documentation? In the July, 2014 CFPB report on complaints, “The debt was paid” was the second highest reason for complaints. It was a 10% increase from the previous month. The top five reasons for complaints all had to do with dispute handling […]
Read MoreACCESS Presents – What If Your Best CSR Was Actually A Web-based Virtual Agent?
You have just nine seconds to engage your customer on the web. Once engaged, our Virtual Agent collects payments 66% of the time… in just 5 clicks. 10 Reasons to enhance your collection treatment with a Virtual Agent: Handles early stage accounts cheaper, faster and better. 1. Increases online payments and lowers delinquency 2. Decreases […]
Read MoreUPCOMING CONFERENCES
Our team here at ACCESS will be exhibiting and presenting at several upcoming conferences. First up is the National Collections and Operational Risk Conference March 24-26, 2013 in Miami, Florida. Stop by our booth and visit with Pam Long and Jack Clark. The following week, Pam and Jack will be exhibiting at the Credit & […]
Read MoreWhy every creditor needs to ask the question, “What does the CFPB have to do with me”?
Over the past year, the Consumer Financial Protection Bureau (CFPB) has been on the minds of collection agencies, banks and other major creditors. A few months ago, the CFPB published Advance Notice of Proposed Rulemaking (ANPR). ANPR is a commentary on new rules and contains 162 questions that solicited comments from private industry, collection agencies […]
Read MoreACCESS RECEIVABLES ANNOUNCES MAJOR ALLIANCE WITH INDUSTRY VETERANS
Skip Foster and Jack Clark join the Access Team Baltimore, MD: Friday, 11/8/2013 Access Receivables of Hunt Valley Maryland announced today that industry veterans Skip Foster and Jack Clark will be joining their organization as Major Programs Operational Officer and Major Programs Business Development Officer respectively. Skip Foster has over 40 years of experience and […]
Read MoreAccess Receivables Management receives 2013 Maryland Excellence Award
October 28th 2013 – Access Receivables Management has been selected for the 2013 Maryland Excellence Award amongst all its peers and competitors by the Small Business Institute for Excellence in Commerce (SBIEC). Each year the SBIEC conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment […]
Read MoreRecent Testimonials:
I was embarrassed and scared about calling a collection agency about my student loan. Your virtual ...
Thank You
I love your virtual agent. I was aprehensive about calling a collection agency but i was able to ...
You are amazing! Whoa!
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Telecom Company
I would recommend ACCESS to any company wanting real results. We have used them since 2006 and are now placing exclusively with ACCESS.
Senior Collection Coordinator
It has been a pleasure dealing with an agency with such great expertise in our field. Insurance can be a complex and exhausting business when it comes to collection efforts. Our referrals include debts from our policy-holders on premiums and deductibles, debts from our agents on premium and auditing issues, and monies due from subrogation. In consideration of our enduring relationship, we would highly recommend ACCESS Receivables Management to any organization.
Commercial Debtor
The purpose of my letter is to bring positive attention to your associate (name withheld). During her effort to collect our debt, I had the opportunity to correspond with her on several occasions. She was courteous and patient and was a pleasure to work with.
