“ACCESS has surpassed both the performance of other firms and the goals we set at the outset of the relationship.  Moreover, the level of responsiveness and communication is more than we could have hoped for.  We have rewarded this strong performance and relationship management with additional business and expect to provide ACCESS with more business in the future.  We cannot think of a more transparent seal of approval. ”

Anonymous client 

For Clients

Placements

ACCESS can accept placement of accounts in Excel via:

  • Email to us at placements@access-receivables.com
  • Upload to our client web-portal (Most Secure)
  • Upload to an Access SFTP portal  (sign-up required).
  • Client placement portal.

Clients should be sure to include the name of their company in the file’s naming convention or in the file itself.

Consumer placement template >
Commercial placement template >

Communicating With Us

Communication with our office for account questions, reporting direct payments or adjustments, direction needed on an account, etc should be directed to customerservice@access-receivables.com.

Our Administrative team regularly monitors this email and will respond within 24 hours.

If you need to speak someone, you can reach our customer service team at 443-578-4444.

Please direct all immediate issues such as new lines of business, a complaint or other issue requiring an immediate response to  Melissa Lintz, VP of Customer Engagement at mlintz@access-receivables.com.

T: 443-578-4452.

ACCESS Client Web-portal

Our client web-portal provides you with totalACCESS® secure on-line web access for agency management, administration and account auditing.

Referring your debtors to Access

Once placed in collections, your customers should be referred back to ACCESS.

They can reach us in the following ways:

ACCESS Welcome PDF