Commercial clients require a business savvy approach as today’s delinquent customer can be tomorrow’s new customer. Although a typical model for collecting commercial debts includes commercial credit reporting and possible litigation, Access makes every attempt to collect the debt without damaging your potential future relationship.  Many of our commercial clients were once debtors who appreciated the way we handled their account.,  Companies and agencies that develop a caring and consultative approach with their customers in good times and bad can anticipate problems in advance and prevent some catastrophic losses. ACCESS has proven that a professional and consultative approach up front returns higher percentages while maintaining the goodwill in the client-customer relationship.

ACCESS opened its doors with one higher education client that remains an ACCESS client today. Colleges & Universities trust ACCESS as their business partner to manage their student receivables including Tuition & fees, Nursing loans, Federal Perkins Loans, Institutional loans, Parking violations, etc.

Our dedicated higher education staff are fully trained to handle tuition accounts and student loans.  they understand the nuances in collecting higher education accounts.

Financial Literacy site:

ACCESS also offers a dedicated financial literacy site, www.whycreditmatters.net to educate students on the various options they have in servicing their educational debt.  Here students will find a separate tab entitled Student Loan Debt with important information for student debtors from which they can learn how to manage their student debt with information about alternate payment plans, graduated repayment options, income sensitive repayment, deferment, forbearance and more.

Whether the issue is SaaS, technology services or any other type of business subscription model, Access Receivables has a dedicated and experienced department to handle these unique situations. 

Typically, early termination or improper cancellation can cause a lack of contract fulfillment.  Further, there may also be charges for goods or services unrelated to a subscription for actual usage or purchase.    

We make it our business to know the terms and conditions of your contracts as well as the nuance that might be associated with your offerings.  Our trained staff can effectively address those issues with your customer to educate them on what they agreed to and then motivate the debtor to pay the amounts that are legally owed under your agreements as well as any other charges supplemental to the contract.     

Collecting amounts owed from present and former employees can be a challenging and sensitive task. The ACCESS Nice People Collect More™ approach is the solution to recover the various types of unique receivables that can plague a Human Resources, Payroll and/or Benefit department in a large company. ACCESS represents some of the largest of the Fortune 50 in designing an HR Recovery Program for these receivables which can include:

• Payroll overpayments
• Benefit overpayments
• Relocations allowances
• Sign-on bonuses
• Tuition reimbursement
• Unauthorized corporate credit card expenses
• Unauthorized travel expenses
• Company loans

HR departments in large organizations can depend on ACCESS to recover these types of receivables without damaging the company’s reputation in the process. The ACCESS Nice People Collect More™ approach is a preferred method for HR professionals because of its white glove approach and proven effectiveness. We don’t want the outstanding receivable to be the center of your human resource meetings. Focus on your staff and new talent. Let us focus on your recoveries. Our highly specialized professionals educate and motivate the employee to resolve the debt for a win-win solution.

ACCESS has been dedicated to the insurance industry since its founding in 1999. Furthermore, our founders have been specialists in providing solutions to the insurance industry since 1980. Our first client was, and continues to be, a major insurance carrier. We specialize in the collections of commercial lines accounts including:

• Earned Premium Audits
• Estimated Audits
• Workers’ Compensation
• Claims
• Deductibles
• Bonds
• Specialty Lines
• Retros

Our commercial insurance division is staffed with experts that handle each account from start to finish. They are excellent communicators and business professionals that are well versed on the nuances surrounding insurance. Most collection accounts placed by insurance carriers emanate from small businesses many of whom have economic ebbs and flows of their business. ACCESS also has a full-service legal department to manage accounts through the legal process effectively.

Access Receivables has been providing solutions to group healthcare practices for  over twenty years.  Our ‘Nice People Collect More” approach is a fundamental part of how we resolve healthcare debt without complaints.

90% of all collection agencies only collect healthcare debts.  90% of the have less than 20 employees.  Access is in the other 10% category.  We are a national company.  If your debtor moves anywhere in the country, we can help.  Companies that only service   healthcare tend to focus on large hospitals.  That can mean that smaller clients get poor service or inexperienced collection staff.  Our focus is on you.  We are expert at self-pay elective procedures and balances after insurance.  We do not offer insurance billing.  if you need that, we are not for you.  We focus on the hard work of recovery.  We specialize in things like skip tracing, methodical follow-up, multi-channel communication and resolving debts.

If you are looking for someone who can serve you well on actual collections and not just run your file through a few phone calls and letters, Access is the company for you.

10 Biggest Myths About Telecom Collections

1. All customers understand their telecommunications bill
2. Customers always read and understand the contract they sign.
3. The sale’s person never promises something they can’t deliver.
4. All customers understand telephony and how to size their needs properly.
5. Customers are never mean spirited when they are faced with the realities of their discontinued service.
6. Collection agencies don’t need a special approach to handle telecom accounts. They’re just like every other bill.
7. Collectors can be successful most of the time without contracts and invoices.
8. Customers enjoy paying early termination fees.
9. Customers always have receipts for returned equipment.
10. The new phone vendor always takes care of everything.
11. Companies don’t need to segment their commercial and residential accounts.

Clearly, these myths are exactly that, myths. ACCESS successfully represents telecommunication companies in the resolution of highly disputed debts arising from contract disputes. Whether the bill is for service usage, early termination fees, equipment and/or damage claims, ACCESS collection professionals can help the debtor to understand their liability by explaining the contract and negotiating successfully from a position of strength. This area of collection is one of the most challenging because talk times need to be higher, debtors need to vent, documentation is imperative and the delinquent customers are usually hostile.

Companies enter into a contract with a transportation/logistics company for their recurring shipping needs which results in multiple invoices, sometime upwards of hundreds of invoices.  This can make collecting their account difficult.  ACCESS collection representatives understand the dynamics of this type of receivable and are able to work through the multitude of invoices with each customer, assist them where credits should be applied, disputes on shipments and obtain payment from the customer.

90% of all local collection agencies are only licensed in one or a few states. They also may lack the very expensive technology to protect your data and comply with all privacy laws.

We are a national company based in Hunt Valley Maryland. If your patient moves anywhere in the country, we can help.
We are HIPPA compliant and annually certified (SOC II type II) for compliance.
We have a A+ rating with the Better Business Bureau.
We provide exceptional online access to place accounts and manage the process easily for your staff.
We provide insurance billing
We only get paid if we collect. – No Collection – No Charge
We focus on providing exceptional service.
We specialize in things like skip tracing, methodical follow-up, multi-channel communication and resolving debts.

If you are looking for someone who can serve you well on actual collections and not just run your file through a few phone calls and letters, Access is the company for you.