“ACCESS Receivables has greatly enhanced our company’s collections efforts since the beginning of 2006 when we began using their services. We have nothing but praise for ACCESS and their team.”

Enterprise Commercial Client

About Us

Access Receivables provides best in class solutions for third-party debt collection and first-party receivables management. As a company with over two decades of experience, we have built a strong presence in many industries including commercial, insurance, logistics, telecom, government, education, healthcare and more.  Our time-tested process, management team, and people are all focused on three things:

  1. To be your top performer.
  2. Achieve goal number one without generating complaints.
  3. To become a trusted partner.

There are many things that factor into successful performance and highest “net-back” returns.  As you explore our site, you will learn about what makes us so passionate about collections and recovery.

Our Mission

Mission

To lead in our industry because of our commitment and execution of the following principles:

Partner Driven

To build long-term partnerships with our clients by providing best in class results on a consistent basis.  To listen to their needs and provide innovative solutions to their problems.

Responsible Effort

To be a responsible member of our industry and continually demonstrate our commitment to community.

Relentless Approach

To utilize all the tools at our disposal to achieve the highest level of contact  including phone, letter, email, text, self-service options, litigation where necessary while maintaining excellent compliance.  To be relentless in our approach to achieve our clients’ objectives using all possible technology at our disposal.

Respectful to All

To treat every person we encounter with respect and professionalism.

Employee Focused

To provide above market compensation and benefits, exceptional on-going training and career opportunities to our associates regardless of race, religion, sexual orientation, or national origin.

Compliance

If you get great results at the expense of complaints, you are not a partner, you are a problem.  Access has historically been a partner that puts compliance at the forefront of its mission.  We comply with all State, Local and Federal laws, regulations, policies, standards and guidelines. Our compliance team continually evaluates every aspect of what we do, scripting our calls, training our associates, monitoring our actions and correcting our mistakes. Our culture does not allow for the use of threats harassment or intimidation in any aspects of our collections process. We have openly shared our innovative methods with Federal regulators including the CFPB on numerous occasions to educate and participate in industry wide changes to regulations. We are an accredited member of the ACA, the IACC and have A+ rating with the Better Business Bureau.

Our data security and workplace security mirrors what a best in class provider should be. ACCESS utilizes an on-premise and remote hosted solution that is backed up to a hosted Amazon (AWS) private cloud. Our firewalls are uniquely architected to be the smartest, fastest and most effective network security products, the systems deliver in-depth defenses against advanced malware, ransomware, botnets, trojans, viruses, drive-by downloads, data loss, phishing and much more. They are monitored daily from a web-based dashboard which shows all traffic and potential threats. In addition, definition updates for prevention and filtering services (IPS, anti-virus, web-content, etc.) is automated and monitored in real time. 

Our full-time compliance team is constantly focused on adherence to the following laws and government agencies: 

  • The Fair Debt Collection Practices Act (FDCPA)
  • The Fair Credit Reporting Act (FCRA)
  • The Federal Trade Commission (FTC)
  • Telephone Consumer Protection Act (TCPA)
  • The Gramm-Leach-Bliley Act (GLBA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Code of Ethics in Sections 14-202 of the Commercial Law Article of the Annotated Code of Maryland
  • Title 15, Commerce and Trade Sections 1601-1700 of the United States Code Annotated
  • The Privacy Act of 1974 (5 U.S.C. 552a) as amended
  • Identity Theft Red Flags Rules
  • Payment Card Industry Data Security Standard Security Requirements (PCI DSS)
  • SSAE-16 Certified – SOC I Type II Certified
  • CFPB compliant
  • All other applicable state, federal and local laws
  • ACCESS Nice People Collect More™ procedures

If changes occur in regulations, including state regulations, our Director of Compliance and Security is notified from ACA of changes occurring and ensures that our procedures and education is updated within proper timeframes.