“Dealing with debt collectors is hard and embarrassing except when dealing with ACCESS Receivables. My account rep is extremely nice and willing to accommodate any changes to my payment schedule if she can. She has never made me feel less than or that I am being judged for having an account with them. Thank (name withheld) and ACCESS Receivables for treating people like human beings.”
Whether the need is for traditional early stage and/or third-party collection services or the need is to completely outsource internal collection efforts, ACCESS can build a collections program to suit the needs of each client. Our technology solutions are an added benefit providing clients with an end to end solution.
ACCESS easily handles incoming calls for your call center. We can act as an over-flow or design end to end solutions for your specific projects. We work hand in glove to create a seamless partnership to manage inbound and/or outbound calls, taking payments and resolving customer issues.
First-Party Early Out
Some clients prefer to minimize internal collection efforts and place accounts within the early stages of delinquency. This program can assist your meeting pre-write-off goals.
The core of our business is providing best in class solutions for third-party, post charge-off collections. We handle clients with thousands of daily files as well as small clients with occassional needs.
We understand the importance of a well-managed legal process and are able to handle the collection from from cradle to grave. For clients needing legal services as part of their collection strategy, after exhausting our collection efforts on the floor and based on our knowledge and experience, accounts can be referred to our legal coordinator for next steps. Our coordinatore will make demand for the balance and attempt a resolution. If this cannot be completed, an attorney will be engaged to move forward with litigation.
Complete any process with your customers through the intelligent chat such as:
- How to make a purchase
- Requests for a billing statement
- Sign-up for new service
- Credit authorization
- Customer experience feedback
Concierge is a chat bot that can be deployed independently of our services for those clients who need an online chat environment. We can also combine this technology with other programs such as our BPO services to provide customers with answers to thousands of client questions.
- Answer billing questions and negotiate payments on the phone without agent involvement
- Route customers to other resources after completion of a payment through intelligent avatar phone conversation
- Complete any proess with your customers throught the voice automation such as requests for paperless billing, sign up for new services, etc.
With our unique, patent-pending, escalation techniques, we can understand if your customer needs escalation just by the sound of their voice.
Email & Texting Services
Take away the stress of managing your written communication efforts to clients and let ACCESS manage it for you. If you have the need to send emails and/or tests to customers but don’t have the bandwidth to manage the process, we can provide that service for thousands or hundres of thousands of communications per month.