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RECENT ACCESS RECEIVABLES ARTICLES:

PRESS RELEASE: Access welcomes ZOEY 2.0.

Your Knowledge base for all collection related matters Access Receivables is pleased to announce its’ avatar “Zoey” has been busy helping customers in a whole new way.  Zoey is our online agent that enables our customers to resolve their account 24/7/365.  For people who prefer to self-resolve, she can provide payment plans, dispute options and […]

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Sister company Beguided Receives new patent

Beguided® Receives New Patent Covering AI-Driven, Avatar-Facilitated Payment and Account Management Portals and Related Fintech Technology This is the second patent issued to Beguided under this ground breaking technology which enable customers to resolve a bill via multiple channels quickly and without human intervention. HUNT VALLEY, MD. (PRWEB) JULY 26, 2018 Technology company Beguided, Inc. […]

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From Y2K to AI – What changed over 18 Years in the debt collection business

Recently, our company celebrated our 18th year in business. As a result, I received over 50 congratulatory notes from various clients and colleagues. At first, I gave it little attention because in my business, it’s one day at a time and you are only as good as yesterday’s results. My wife and I have owned […]

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Access Receivables Receives SSAE Certification

We are please to announce that Access recently received an SSAE SOC II  Type I certification Tom Gillespie, President of Access Receivables Management announced today that it has completed its SSAE SOC II certification.  An  SSAE SOC II Type I report describes our internal controls at a specific point in time (e.g. June 30, 2015).  […]

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Nice People Collect More Approach featured in ACA Article

Tom Gillespie, our President was interviewed for this feature story in Collector Magazine this month (June 2015). http://www.digital-collector.com/collectormagazine/201506/?pg=29&pm=2&u1=friend  

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Get a Great Start on your 2015 Goals and Recoveries

Question? What is your current 12 month rolling recovery rate with your collection agencies and could it be better in 2015. Good News! You can increase your results substantially in 2015 by making tough decisions in November. During this busy holiday time, many companies delay placing accounts with agencies until the first of the year. […]

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The collection process doesn”t stop with your placement

Do you have a good procedure in place for reporting payments and providing documentation? In the July, 2014 CFPB report on complaints, “The debt was paid” was the second highest reason for complaints.  It was a 10% increase from the previous month.  The top five reasons for complaints all had to do with dispute handling […]

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ACCESS Presents – What If Your Best CSR Was Actually A Web-based Virtual Agent?

You have just nine seconds to engage your customer on the web. Once engaged, our Virtual Agent collects payments 66% of the time… in just 5 clicks. 10 Reasons to enhance your collection treatment with a Virtual Agent: Handles early stage accounts cheaper, faster and better. 1. Increases online payments and lowers delinquency 2. Decreases […]

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Why every creditor needs to ask the question, “What does the CFPB have to do with me”?

Over the past year, the Consumer Financial Protection Bureau (CFPB) has been on the minds of collection agencies, banks and other major creditors. A few months ago, the CFPB published Advance Notice of Proposed Rulemaking (ANPR). ANPR is a commentary on new rules and contains 162 questions that solicited comments from private industry, collection agencies […]

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Access Receivables Management receives 2013 Maryland Excellence Award

October 28th 2013 – Access Receivables Management has been selected for the 2013 Maryland Excellence Award amongst all its peers and competitors by the Small Business Institute for Excellence in Commerce (SBIEC). Each year the SBIEC conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment […]

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