Tom Gillespie is an industry leader in debt collection. He is the president of Access Receivables Management in Hunt Valley, Maryland.
When Covid-19 started ramping up in March, my firm, which represents enterprise companies that require debt collection services and business process outsourcing support, was fortunate to get our people working remotely within a few weeks. Thankfully, we had just invested in new technology that enabled us to move everyone off-site quickly and safely. Sadly, not all industries can have employees work remotely, which is among the reasons many businesses have been struggling. But, for other businesses, the pandemic has created an opportunity for growth, which has been aided by access to capital from the government.
The Paycheck Protection Program loans, Economic Injury Disaster Loans, the Main Street Lending Program, and state and county loans and grants have provided a safety net for many small-business owners. In essence, these stimulus measures and relief programs have created opportunity for some and strengthened balance sheets. In comparison, during the Great Recession, there were no bailouts for small businesses, and credit was much harder to get.
This time it is is different. To recap: In February, the economy was hitting new highs, and the unemployment rate was 3.5%. By mid-March, we were experiencing a global pandemic. Millions of people were thrown out of work, and much of the country was hit with stay-at-home orders and restrictions on businesses and gatherings. Since that time, we have had several rounds of stimulus, and additional programs have become available for small businesses. It appears that this time, the government is going to take whatever action is necessary to plug the hole in the dyke to prevent the dam from failing. The government has already invested trillions of dollars into the economy to keep things running as smoothly as possible, with more relief on the way.
If your business is worried about collecting its accounts receivable (A/R) during the pandemic, you might not have as large a problem as you think. These enormous stimulus programs have created a situation where many consumers and business owners are paying down their debts. The fact is that some of that stimulus money may be helping your collections. So, when negative headlines fill the news, just think about what has been accomplished in a short time and how quickly our government has reacted to support small businesses.