Commercial Telecom
ACCESS successfully represents telecommunication companies in the resolution of highly disputed debts arising from contract disputes. Whether the bill is for service usage, early termination fees, equipment and/or damage claims, ACCESS collection professionals can help the debtor to understand their liability by explaining the contract and negotiating successfully from a position of strength. This area of collection is one of the most challenging because talk times need to be higher, debtors need to vent, documentation is imperative, and the delinquent customers are usually hostile.
10 Biggest Myths About Telecom Collections
- All customers understand their telecommunications bill and contract.
- Customers always read and understand the contract they sign.
- The sale’s person never promises something they can’t deliver.
- All customers understand telephony and how to size their needs properly.
- Customers are never mean spirited when they are faced with the realities of their discontinued service.
- Collection agencies don’t need a special approach to handle telecom accounts. They’re just like every other bill.
- Collectors can be successful most of the time without contracts and invoices.
- Customers enjoy paying early termination fees.
- Customers always have receipts for returned equipment.
- The new phone vendor always takes care of everything.
- Companies don’t need to segment their commercial and residential accounts.
Clearly, Access has faced these objections and handles them successfully in the collection of your accounts.
