Planning Ahead – COVID19
You tend to take things for granted when all is relatively good in the world. Over the last ten years, the United States has led the world in economic expansion. All world economies rely on the strength of the US dollar, our consumption and our innovation. In the...
A Case For America – Will American businesses return to domestic sourcing when this pandemic subsides?
A Case For America Will American businesses return to domestic sourcing when this pandemic subsides? Today, we have most of our staff working in a very secure environment from home doing their jobs thanks to strong procedures and continual testing. Twenty-one years in...
Does Your Commercial Collection Strategy Need a Makeover?
It’s 2020, a great time to reflect on the last ten years and a great time to look ahead. When was the last time you took a hard look at your entire collection process flow? Sometimes, it’s best to start with a clean sheet of paper. If you were starting from scratch...
Transformative change in debt collection methods
Every ten years or so, there seems to be transformative change in debt collection methods. There were auto-dialers in the 1980’s, checks by phone during the 90’s, scoring in the 2000’s and self-service virtual collectors in this last decade. So, what is in store for...
Emotional Intelligence – Using AI tone inflection for greater success
AI OR JUST SCI-FI? A look at artificial intelligence’s current and potential impact on training and the workforce. Article Author: By Margery Weinstein What if your workforce could be freed from repetitive tasks that are simple, but can lead to errors if an employee...
