Posts from the ‘Agency’ Category

  • To collect from students, you need to connect with students.

    June 4th, 2012 | Agency, Company News | Tom Gillespie | 1 Comment

    Have you ever considered a collection approach to be a marketing campaign? If you are a first party creditor (school official) your goal is delinquency prevention. The goal once they are delinquent is to motivate the customer (student) to respond to your message and to take action (pay the bill). The marketing messages and the […]

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  • Have you considered online chat for collections?

    February 2nd, 2012 | Agency, Company News | Tom Gillespie | No Comments

    Access recently introduced on-line chat as an alternative method of communication for delinquent customers. The results have been immediate and impressive. When a customer goes to our bill payment site at, they are faced with a choice of either connecting via live chat session or connecting to our virtual collector. We thought that the […]

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