Can One Collection Agency Make a Difference?

  • By: Tom Gillespie Tom & Tara Gillespie with Award

    I was pleased to sign a contract with a large organization last week that invited us to propose our services to them in 2012.  The Procurement Executive told us that we were their clear choice because of our Nice People Collect More™ Philosophy.  It was just over one year ago that Access Receivables debuted Nice People Collect More™.  It was more than a slogan.  It took a year of planning, training, development and education.  We developed a non-branded website, for debtor education, we had our management team certified as credit counselors, we rewrote our training manuals and retrained our associates and we made a complete financial, technological and human resource commitment to the program.  Initially, Access received some positive comments but also pushback from creditors and agencies alike.  Some competitors and creditors said it was not possible to collect on a positive basis and that we were either naive or simply trying to be slick.  Some of our commercial clients said it didn’t apply to them.  Neither is the case. Access fundamentally believes that gaining the debtors cooperation through a positive approach and credit education is the way to success in a highly regulated, litigious and skeptical environment. Commercial debtors business finances are intertwined with their personal finances in most cases.  Student and other consumer debtors clearly lack the credit education that is required in a post 2009 credit environment.  I can state with confidence after one year that Nice People Collect More™ is recovering more dollars for our clients and we are winning over fans from both our industry and the credit granting community.  Although we are but one voice, I am proud that we have changed the conversation.  Today, more and more companies are offering similar approaches to debt collection and will continue to help evolve the collection process from one with a very negative image to one that can be a win-win situation.    

    I am also pleased that in 2012, Access was honored with a National Bronze Stevie Award for Most Innovative Service Company in America as a result of this approach as well as a “A” rating with The Better Business Bureau.  Our accomplishments this year are due to the amazing team of professionals at Access that are truly committed to always building a better tomorrow. I am always inspired by their dedication. 

    In 2012, Access introduced our New HR related Recoveries Program and are representing many Fortune 50 Companies in this endeavor. 

    Collecting amounts owed from present or former employees can be a challenging and sensitive task.  The Access “Nice People Collect More” approach is exactly the approach needed to recover the various types of unique receivables that can plague a Human Resource or payroll department in a large company.  Access represents some of the largest of the Fortune 50 in designing HR collection programs for a variety of receivables.  This can include:

    •  •Compensation Overpayments
    •  •Moving Allowances and Signing Bonuses
    •  •Unauthorized Corporate Credit Card Charges
    •  •Company Loans
    •  •Unauthorized Benefits Recovery

     The “Nice People Collect More™  program is a preferred method for Human Resource professionals because of its white glove approach & proven effectiveness.

    If you wish to get more information on our HR Related Recovery Program or other services, please visit or  simply email our Sales VP, Pam Long at for more information. 

    December 3rd, 2012 | Access Receivables | 2 Comments |

About The Author

Pam Long

2 Responses and Counting...

  • FedChex 12.03.2012

    This couldn’t be more true, there’s no need for the harassing phone calls other agencies practice when collecting debts.

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