About Access Receivables

  • WHO WE ARE

    ACCESS was established in 1999 with an ongoing mission to offer a new kind of collections approach that utilizes evolving communication technologies and strong people skills to maximize returns while creating an agent/debtor relationship that is redefining the industry. Our philosophy pre-dates the Consumer Financial Protection Bureau (CFPB) efforts since our inception.

    WHAT WE STAND FOR

    Our goal as a collection partner is to preserve the relationship of the client and their customer while collecting the debt.  “Nice People Collect More™” ensures this occurs.   We are just as customer centric as our clients; our customer is your customer.  We patiently work with each debtor to help them resolve their debt resulting in our being “the” agency that receives testimonials instead of complaints.  Visit our “What Do Our Debtors Think” tab on our website at: http://access-receivables.com/what-our-debtors-think/.

    HOW WE LEAD

    We believe that to collect from delinquent customers, we need to connect with delinquent customers.  ACCESS is a leader in combining expert collection techniques with modern methods of communication.  These include:

    • Smart phone tags on written communication
    • Mobile apps
    • Developing www.whycreditmatters.net
    • Educating the delinquent customer
    • And the first ever Virtual Agent

    These unique innovations do not collect bills in and of themselves.  They are however, powerful tools that help to increase recoveries in an ever-changing economy that needs continual innovation.

    WHERE WE EXCEL

    Our team is consistently focused on being a true partner with our clients.  We believe that a good agency relationship requires a partnership with the client that goes beyond the signing of the contract.  We work with our clients, month in and month out, to achieve their corporate goals for recoveries, customer service and retention.  Our client focus has resulted in our ability to maintain our client base for the long term and become the sole vendor for many.

    Scope

        • More than 400 clients located across the United States
        • Complete in-house operations – no overseas or contracted agents
        • MBE Certified as a minority-owned business’
        • Millions of accounts served

    Innovation Leader in the Collection Industry

    Primary Areas of Business

                • Colleges & Universities
                • Insurance Companies
                • Leading Telecommunications and Utility Companies
                • Fortune 500 Companies
                • HR related recoveries

    Client “Bill-of-Rights”                                 

        • We will work every account to the highest standard
        • We will follow up consistently after the sale
        • You will receive all remittances on time and all funds will be kept in client trust accounts
        • We will never co-mingle funds
        • We will treat your delinquent customers with respect and professionalism
        • We will invest additional resources in skip tracing, legal and experienced staff
        • We will not bother your internal staff with constant requests
        • We will always look for new ways to improve upon our results

    Industry Awards

                • Top small business in America for 4 years  (2006-2009)
                • Top 50 fastest growing Maryland companies (2006-2012)
                • Maryland Governors Award for Small Business (2008)
                • Fastest Growing Female Owned Company – (2006-2012)
                • Voted top places to work in Receivables Management (2009)
                • U S Chamber of Commerce Blue Ribbon Award for Small Business (2008)
                • 2012 STEVIE award for Most Innovative company in America under 100 Employees
                • 2012 STEVIE award for Best Video for a B to B service company (More Bad Debt)

    A Certified Commercial Collection Agency

    Access Receivables is designated as a Certified Commercial Collection Agency by the International Association of Commercial Collectors, Inc. (IACC). Of IACC’s 2,200 plus members, Access Receivables is one of only 14 firms to receive this honor. To receive the designation, Access Receivables had to complete a rigorous application and audit process that meet the highest standard for collection agency operations.Certified Commercial Collection Agency

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